customer satisfaction survey customer relationship management Exit survey: If a customer churns or unsubscribes, use this survey to understand the reasons behind their decision. This helps uncover potential areas of improvement or service gaps that could prevent future churn. Best practices for customer satisfaction surveys Keep it focused: Respect your customers' time by keeping surveys
customer a big/good/major customer The farm's biggest customer is a restaurant chain. a loyal/regular customer We like to reward loyal customers with special offers . future/potential/prospective customers a cost-effective way to reach prospective customers
customer experience Learn about the definition, dimensions, realms, and design of customer experience, the totality of customer responses during all stages of the consumption process. Explore how customer experience affects loyalty, brand value, and competitive advantage in different sectors and contexts
